Information on Right of Revocation for Consumers


Right of revocation
You can revoke your contractual declaration in writing (e.g. by letter, fax, email), without giving reasons, within a period of 14 days or, if you receive the ordered goods before the aforesaid period of time has expired, also by returning the goods. The period will begin on receipt of this information in written form, though not before receipt of the goods by the addressee (or in the case of recurring deliveries of goods of the same kind, not before receipt of the first part-delivery) and also not before the fulfilment of our duties to inform pursuant to Article 246 Section 2 in conjunction with Section 1 Subsections 1 and 2 EGBGB [Introductory Act to the German Civil Code]. The revocation notice must be sent to:

Hermann Schwerter
Langer Brauck 11

D - 58640 Iserlohn

Telefon: +49 2371 975-0
Fax: +49 2371 975-100
Email: info@iserlohner-haken.de
Internet: www.iserlohner-haken.de

 

Effects of revocation
In the event of effective revocation, each party must return the performance received by it from the other, together with any benefit derived from the performance (e.g. interest). If you are not able to return the performance received by you from us together with the benefit derived from the performance (e.g. benefits of use) or are able to do so only partially or in deteriorated condition, you have a duty to compensate us for the loss of value. In the case of deterioration in the condition of the item, you need only compensate us for the loss of value if the deterioration is due to the item having been handled in a way that goes beyond the mere inspection and testing of the properties and the mode of function. By "inspection and testing of the properties and the mode of function" is meant the testing and trying on or out of the item concerned in the same manner as would be possible and customary in a physical shop or store, for example. Items which are capable of being sent be parcel post must be returned to us at our risk. The regular costs for returning the goods must be borne by you if the delivered goods are as ordered and if the price of the item being returned is not more than €40.00 or if, in the case of the item having a higher price, you had, at the time of issuing the revocation notice, not yet made counter-performance or paid any price instalment as may have been agreed. Otherwise, return of the goods is free of charge for you.
Goods which are not capable of being sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period will begin for you on sending off the revocation notice or the item concerned, for us on receipt of the revocation notice or the item.

 

End of the information on the right of revocation

 

Exclusion of the right of revocation

Pursuant to Section 312 d Subsection 4 No. 1 BGB [German Civil Code], no right of revocation exists in the case of distance contracts for the delivery of goods which have been made to the customer’s specifications or are clearly tailored to the customer’s personal needs or which, by reason of their nature, are not fitted for return delivery or may spoil quickly or whose expiration or use-by date would be exceeded.